Shipping policy

Thank you for choosing Furbo! We strive to ensure a seamless and satisfactory shopping experience for all our customers. Please review the following shipping policy details prior to making your purchase:

Shipping Rates and Timeframes:

• Furbo offers standard shipping rates for all COD orders at flat ₹80/-.
• Shipping timeframes may vary depending on your location and product availability. Typically, orders are processed within 2-3 days after payment confirmation.
• Please note that additional shipping charges may apply for expedited shipping options, which can be selected during the checkout process.

Shipping Address:

• Ensure that your shipping address is accurate and complete to avoid any delays or issues with delivery.
• Furbo is not responsible for any delays or failed deliveries due to incorrect or incomplete shipping information provided by the customer.

Tracking Orders:

• Once your order has been shipped, you will receive a confirmation email containing tracking information.
• Use the provided tracking number to monitor the status and delivery progress of your order.

Damaged Products:

• In the rare event that your Furbo product arrives damaged, please contact our customer support team within 7 Days of receiving your order.
• To facilitate a prompt resolution, please provide detailed information and, if possible, photographic evidence of the damage.
• Furbo will arrange for a replacement of the damaged product at no additional cost to you.

Return Policy:

• Furbo does not accept returns for reasons other than product damage.
• If you receive a damaged product, you may be eligible for a replacement as per our damaged product policy outlined above.
• Returns or exchanges for reasons other than product damage will not be accommodated.